Refund Policy

At Influency.io, customer satisfaction is our top priority. We are committed to providing transparent, fair, and user-friendly policies to support your experience with our services.

1. Refund Eligibility

Refunds may be granted under the following circumstances:

• You have not used any of the purchased credits.
• You request a refund within 7 days of the initial purchase.
• There is a technical issue on our side that prevents you from accessing the services.

2. Non-Refundable Items

We do not offer refunds in the following cases:

• Credits have already been used (partially or fully).
• You simply changed your mind or no longer wish to use the service.
• You violated our Terms of Service or Usage Policies, leading to account suspension or termination.

3. Subscriptions

Monthly subscriptions are non-refundable once the billing cycle begins. You may cancel your subscription at any time, and your account will remain active until the end of the current billing period. No prorated refunds will be issued.

4. Refund Request Process

To request a refund, please contact our support team at help@influency.io within 7 days of your purchase. Include the following information:

• Your full name and account email address.
• Order or transaction ID.
• A brief explanation of the reason for your refund request.

We will review your request and respond within 3–5 business days.

5. Chargebacks

Filing a chargeback without contacting our support first will be considered a violation of this policy. If you believe there is an error or unauthorized charge, please contact us before opening a dispute with your payment provider.

6. Changes to This Policy

We may update this Refund Policy from time to time. If we make significant changes, we will notify you via email or through our website. Your continued use of Influency.io constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at help@influency.io.